What Is a [pii_email_e6685ca0de00abf1e4d5] Error and How to Fix


Are you unable to use Microsoft Outlook on your PC as it continuously shows [pii_email_e6685ca0de00abf1e4d5] error? Well, you can fix the problem by yourself if you stay with us till the end of the blog.

It is a fairly common error that warns the user that his/her Microsoft Outlook is not working properly. If you are witnessing this error, you will not be able to access or send more emails. But before we learn how to fix this error, let’s focus on the reasons behind this error.

What Causes [pii_email_e6685ca0de00abf1e4d5] Errors?

A [pii_email_e6685ca0de00abf1e4d5] error can occur on your system for a number of reasons. If you are facing this type of error on your Microsoft Outlook, there is a high chance that one of the following things has happened:

  1. Error in the installation:

If there is a fault in the Microsoft Outlook installation process, you can face this type of error. Once you are done installing Microsoft Outlook on Windows, try opening it. If it shows [pii_email_e6685ca0de00abf1e4d5], it is possible that the software was not installed correctly.

  1. Using multiple accounts:

In case you are using more than one account on your Outlook, then there is a possibility of coming across this error. As you keep logging in and logging out of different accounts on the same application, it may cause the [pii_email_e6685ca0de00abf1e4d5] error on your Microsoft Outlook.

  1. Conflicting emailing application:

If you have installed other applications for email tasking, Microsoft Outlook on your computer may conflict with that other software and applications. As a result, you may encounter the [pii_email_e6685ca0de00abf1e4d5] error when you try to run Microsoft Outlook.

These are the most common causes of such an error in your Microsoft Outlook.

How to Fix the [pii_email_e6685ca0de00abf1e4d5] Error?

While there are several reasons behind the [pii_email_e6685ca0de00abf1e4d5] error, one can also find a number of ways to fix the same. Some of the most effective methods are discussed below:

  1. Log in to a single account:

As mentioned before, such an error can occur if you use multiple accounts on the same Microsoft Outlook application. So, instead of using several accounts, just stick to one account. If you have logged in to more than one account on your Outlook, you need to log out of all those accounts except the primary one. Doing so will help you fix the [pii_email_e6685ca0de00abf1e4d5] error code.

  1. Clear the caches and cookies:

If the first method is not applicable in your case, you need to try this simple method. Just remove the cache and cookies from your browser. As soon as you clear the cache, history, and the stored cookies from your browser, it is supposed to fix the error (if that was caused by the caches and cookies). This measure will also remove all the saved passwords and data on your browser. So, keep a backup of those data. You can follow these steps to remove the cache and cookies from your browser:

  • Open your browser
  • Go to the “More” option at the top right corner of the browser. It will be noted as the three vertical dots.
  • Click on the option and then click on “More Tools” from the list that appears.
  • Now, select “Cookies and other site data” and “Cached images and files”.
  • Choose the “Clear Data” option.
  • Now run your Microsoft Outlook application and see if the error is fixed or not.
  1. Use troubleshooting center:

If the previous two methods could not fix the error, you need to take the help of the troubleshooting center. They will search for Pii errors in your application and fix them automatically for you by informing the troubleshooting centre. Here are the steps that you need to follow:

  • Go to the “Settings” option from your PC’s start menu.
  • Then go to the “Update and Security” option in the Settings option.
  • Now, select “Troubleshoot”.
  • Lastly, you need to guide the system to the error that you want to resolve.
  1. Reinstall Microsoft Outlook:

If you are still unable to fix the [pii_email_e6685ca0de00abf1e4d5] error, it may have been caused by the faulty installation process. So, try reinstalling Microsoft Outlook on your website. The error generally happens when Microsoft Outlook is not installed completely, or there are broken installations. To fix this error, you need to uninstall the application first and then install it again. Now, once the installation is completed, you need to log in to your email on the application. Hopefully, this measure will fix the error for you.

  1. Upgrade the software:

If you have installed a pirated version of the Outlook software, it can cause an error on your system. So, if you are using a pirated version of Microsoft Outlook, you need to uninstall it. You should upgrade your software and make sure it is a genuine one. Installing genuine software may resolve the issue.

  1. Contact Microsoft Support:

If none of the aforementioned methods is able to fix the [pii_email_e6685ca0de00abf1e4d5] error on your Microsoft Outlook, you need to contact Microsoft Support as a last resort. Simply search “Microsoft Support” on your browser, and follow the instructions that the support executives share with you for fixing the error. This should solve the error.

In conclusion,

If you encounter [pii_email_e6685ca0de00abf1e4d5] error on a regular basis, knowing these aforementioned tips will allow you to solve it on your own. However, you should consider checking it with an expert if you face this problem way too frequently.

Author bio: Karen Hamada is a computer science teacher at a reputed college in Brisbane, Australia. She is also associated with the team of experts at, where she offers assignment help to students on request. He has also helped in developing the ASA citation generator on the website.