The term knowledge management originated in the 1990s when academics innovated the idea of this new found discipline. Knowledge system basically highlights the usage of company practices and technologies for leveraging corporate knowledge. Here are five reasons to understand the need for a knowledge management system.
Speeds up to access information and knowledge
The very first reason for why knowledge platforms are necessary is— easy and quick access to information. If a company is aware of what all a company knows, it can be three times more productive. And knowledge management is all about helping the company know what it needs to know. It helps an organization and the employees to know what all information and knowledge they have. And the process of addressing all the information and knowledge is made quick through various tools in the system. Hence leading to increased productivity. Knowledge management makes finding information easy and quick. And this allows employees to work better.
Improves decision making process
Another reason to have a knowledge system in your organization is to improve the decision making process. When you work in a company there are many sessions to be made on a daily basis. The decision can be as small as giving access to a teammate for the file and as big as hiring a new employee. The quality and speed of decision making has a lot to do with the image of the company. By having easy access to the knowledge and information of the entire organization the employees can easily make decisions. For example if HR has to hire a team leader, she can quickly access the roles and responsibilities required and forward it to the applicant for better understanding.
Promotes innovation and cultural change
A knowledge management system helps in promoting innovation as well as cultural change. It helps in sharing information, ideas, collaboration and access to the latest information. Knowledge management also enables individuals to stimulate innovation and cultural changes. These changes are needed for the evolution of organization and meeting the changing business needs and trends. Knowledge system is a one stop solution to bring cultural change.
Improves efficiency of organization and business processes
With easy and quick access to information as well as resources in the organizations, the knowledge workers get to act faster. When an organization is formed or there are large scale interviews happening, social collaboration technologies play a vital role. It not only improves business processes but also the performance of the organisation in general. Knowledge management acts as the most effective tool of collaboration technologies. It helps to provide easy access to information during such business processes and tends to improve overall efficiency. This is why the knowledge system must be considered for every organization.
Increases customer satisfaction
The sharing of knowledge as well as cross-collaboration can easily be carried out by knowledge management systems. By adapting a system like this, an employee can guide the customers in the right direction. And doing this not only increases the value offered to customers but also improves the image of products and services. When an organization gives contextual knowledge to its employees the time required to answer the client gets reduced. With such appropriate knowledge and management activities, the employees can better represent their organization.
Technology plays an important role in upgrading the organization as per the ongoing trends. It acts as an enabling tool that drives new collaborative practices and sharing of knowledge. The modern communication and collaboration solutions for businesses are limited to many things. They don’t include the latest trendy features but with a knowledge system, you can have it all.