Microsoft Outlook is a part of the Microsoft Office suite that helps you to perform tasks like sending and receiving emails, managing your calendar, and tracking your work easier. It’s a perfect tool to manage all your official work-related tasks without experiencing too much hassle.
In some cases, you might come across the [pii_email_5aefd30a47e124ba7aea] error when you try to open your mail in MS Outlook. Don’t panic when you see this code. It just means that your Outlook is facing some problems.
What Is A [pii_email_5aefd30a47e124ba7aea] Error?
If you look carefully at the error code [pii_email_5aefd30a47e124ba7aea], you’ll notice the PII in front. The abbreviation stands for Personal Identification Information, which Microsoft uses to identify an individual email address, postal number, social security number, etc.
These PII errors occur when the application faces a problem due to incorrect port number parameters, insecure connections, and authentication issues.
Why do You see This Error?
There can be many reasons why the [pii_email_5aefd30a47e124ba7aea] error comes up when you try to open your mail.
- Your software program has corrupted
- You’re using the web application of the software
- You have multiple Outlook accounts open
- There is a setup problem
Whatever the reason may be, there are several ways in which you can fix the [pii_email_5aefd30a47e124ba7aea] error.
6 Ways To Fix The [pii_email_5aefd30a47e124ba7aea] Error In Outlook
When you face [pii_email_5aefd30a47e124ba7aea] error while trying to sign in to your account, it means that your mail is currently inaccessible. Adopt the following steps to resolve this issue:
1. Clear your cache and cookies
When you use Outlook for a long time, the program saves some information in cache and cookies for a smoother performance. However, this can lead to loading and formatting issues in many cases. Try clearing all your cache and cookies and log in to your account again.
2. Reinstall Microsoft Outlook
You might face the [pii_email_5aefd30a47e124ba7aea] error if your Microsoft Outlook application is outdated or the software has faced some corruption. In such cases, it is better to uninstall the application and reinstall it again.
3. Restart the application after some time
When you receive the [pii_email_5aefd30a47e124ba7aea] error code, close the application and try to open it again after some time. In many cases, this can fix your issue without much hassle.
4. Update your Microsoft Outlook version
You can face the error code if you’re using an outdated version of the software. Check your programs to see if there is the latest version of the application that you can download.
5. Remove browser extensions, scripts, and add-ons
Having too many extensions, scripts, and add-ons can hinder your application experience and show you the [pii_email_5aefd30a47e124ba7aea] error. Try to remove everything and restart your application again.
6. Use the App version
If you’re getting the [pii_email_5aefd30a47e124ba7aea] error while using the web version of Microsoft Outlook, try using the mobile application to see if the problem persists.
90% of the time, any of these steps can solve the error code issue. However, if you still keep facing the same problem, you have to look into other options.
More Ways To Solve The [pii_email_5aefd30a47e124ba7aea] Error
Mail problems can occur at any time. The key is not to panic and calmly follow all the exhaustible methods in front of you.
If you keep experiencing the same error code repeatedly despite following all the above steps, you might be facing a setup issue. You’ll have to troubleshoot Microsoft Outlook if you wish to resolve this issue.
The troubleshooting process is simple. But before you begin, you need to keep some information handy:
- Your email address and password
- The incoming and outgoing mail server addresses
- Information about encryption method you might need to use
- Does your incoming mail server need Secure Password Authentication (SPA) for logon?
- Does your outgoing mail server require authentication?
Once you have found out all these, you can move on to the main steps.
To troubleshoot the mail setup in Microsoft Outlook 2019, you need to
- Open the Accounts Options dialog box
- Click on the email you want to troubleshoot and select Repair
- Go to the Advanced option
- Make sure to choose the Let Me Repair My Account Manually option
- Click on Repair
- Check all the information in the Accounts Setting dialogue box that opens
- Next, move to the Outgoing mail
- Check all the information again to ensure everything matches perfectly
- Click on Repair
Even though you have to follow many steps in the troubleshooting process, you can manually check all your information and fix anything that might be causing you to see the [pii_email_5aefd30a47e124ba7aea] error.
2. Using one gadget for an account
Another typical instance when you might get the [pii_email_5aefd30a47e124ba7aea] message is when you have your account open on multiple devices.
Try logging out from the different devices and keep your account open from a single one.
3. Avoid sending an enormous file
Many students complain of coming across the [pii_email_5aefd30a47e124ba7aea] error when they try to mail a big file to their essay writer. Outlook limits the file sizes that you can send. If you have to send a file bigger than 25MB, try uploading it on Google Drive and sharing the link via mail.
To sum it up,
It can be highly irritating when you face the [pii_email_5aefd30a47e124ba7aea] code error while using Outlook, While most of these cases get fixed by following the steps outlined here, there can be instances when you keep on facing this issue. During such times, it is best to reach out to an official client assistant at Outlook.